Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudpersons

Abstract

This paper aims to reflect on the theoretical and practical challenges in the methodological path of building the  Institutional Accreditation process of the  Unified Health System (SUS)  ombudspersons, developing teaching  materials, and the dynamics of fundamental  interactions between the  stakeholders involved. It discusses the  trajectory of a working partnership between  a team of researchers and a  department of the Ministry of Health, which aims to theoretically and methodologically  support the actions of the  sector working  on the principal participation and social  control topics and, in particular, the  ombudspersons, generating evidence for  management decision-making. The authors  present the challenges in partnership  and  the process and discuss from a  methodological, reflective, and participatory  viewpoint, presenting ideas   and concepts that have evolved and govern  the pedagogical materials prepared  for the instrumentalization  of the  Institutional Accreditation process of  SUS ombudspersons as a theoretical- practical framework. The authors conclude  that adopting a challenging constructivist  method is a healthy effort for self- improvement and guarantee of the  affirmation of democratic values, effective  in the constant search for the qualification  of the actions of the ombudspersons,  research activity, management practice, and  services and public policies.